FAQs

How can I place an order?

To place an order, please follow these steps:

  • Browse our products and add the items you want to your shopping cart.
  • Review your cart and proceed to checkout.
  • Enter your shipping and billing information.
  • Review and confirm your order.
  • Complete your payment.

What payment methods do you accept?

  • We accept payment through credit/debit cards and PayPal.

How do I track my order?

  • Once your order has been shipped, we will send you a confirmation email with a tracking number and a link to track your package.

What is your return policy?

  • We offer a hassle-free 30-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 30 days of receiving your order. Please refer to our Return Policy for more information.

What is your exchange policy?

  • We offer a hassle-free 30-day exchange policy. If you are not satisfied with your purchase, you can exchange it for a different size, color, or product within 30 days of receiving your order. Please refer to our Exchange Policy for more information.

How do I initiate an exchange?

To initiate an exchange, please follow these steps:

  • Contact our customer support team at cs@shopbrumano.com to request an exchange.
  • Our customer support team will provide you with instructions on how to return your item.
  • Once we receive your returned item, we will process your exchange and ship the new item to you.

What items are eligible for exchange?

  • Most of our products are eligible for exchange. However, some items may be final sale and not eligible for exchange. Please refer to our Exchange Policy for more information.

Do I have to pay for shipping for an exchange?

  • If you are exchanging an item due to a mistake on our part (such as a wrong item or size shipped), we will cover the cost of shipping. However, if you are exchanging an item due to personal preference (such as a different size or color), you will be responsible for the cost of shipping.

How long does the exchange process take?

  • The exchange process typically takes 7-10 business days from the time we receive your returned item. However, shipping times may vary depending on your location.

Can I exchange an item for a different product?

  • Yes, you can exchange an item for a different product of equal or lesser value. If the new item is of greater value, you will be required to pay the difference.

Can I exchange an item more than once?

  • We allow one exchange per item. If you are not satisfied with the second item you receive, you may return it for a refund or store credit. Please refer to our Exchange Policy for more information.

How can I contact customer support?

Do you have a size guide?

  • Yes, we have a size guide available on each product page to help you find the perfect fit.